We look forward to welcoming you. To ensure every guest has a pleasant and enjoyable stay, please familiarise yourself with the following terms and conditions. Booking and occupying accommodation or campsites at Queenstown Holiday Park Creeksyde implies acceptance of these terms.
Please note: Some terms and conditions differ during the Christmas and New Year period (23rd December to 3rd January). These include pets, visitors, and the minimum age of hire for sites and accommodation. For further details, please refer to our Christmas and New Year Terms and Conditions below.
Park Behavior Policy
• Respect and Consideration: Common sense and consideration for fellow guests are expected at all times
• Quiet Hours: 10:00 pm to 7:00 am
• Open Fires/BBQs: Open fires and charcoal BBQs are strictly prohibited. Gas BBQ kitchens are available for guest use
• Charges will apply for any excess cleaning or damage to park or guest property
• Management reserves the right to evict guests for socially unacceptable behaviour, causing damage, disturbing others, using unacceptable language, or breaking these terms and conditions. No refund will be given in such cases and charges will apply for any damage caused
• Functions & Parties: Strictly prohibited. Non-compliance may result in immediate eviction. After-hours noise complaint callouts will incur a service fee
• Illegal Substances: Strictly prohibited. Non-compliance results in immediate eviction
• No Smoking: Smoking is strictly prohibited in and around all accommodation units and communal areas. A $300 surcharge applies if smoking evidence is found inside a unit
• Vehicle Speed: Restricted to walking pace only within the park
• Drones: Use permitted only with express permission from Park Managers
• We have a zero-tolerance policy for abuse towards our staff. Any abusive behaviour will result in immediate eviction from the premises, with no refund given
Check-in & Check-out
• Sites: Check-in from 1:00 pm, check-out by 10:00 am
• Accommodation: Check-in from 2:00 pm, check-out by 10:00 am
• Vehicle registration and contact information are required
• Credit card details and ID maybe required
• A pre-authorisation of NZ$500 per room/site may be requested at management’s discretion
• Creeksyde reserves the right to refuse any booking for any reason
• Late arrivals: Please advise us if you will be arriving after 7 pm. Late arrival instructions will be emailed on day of check in
Sites:
• All motorhomes, vehicles and caravans, must have a current NZ electrical warrant of fitness (EWOF) before connecting to power points
• All vehicles must have internal window coverings for privacy
• Awning floors must be breathable to preserve grass beneath
• We have limited caravan sites, not suitable for tents
• Caravan Length – please ensure you provide the full length, including the towbar. (One vehicle parking space is included)
Accommodation:
• Guests are responsible for the safekeeping of accommodation keys. A $40 replacement fee applies for lost or unreturned keys.
Children:
• Infant Age: 0-2 years.
• Child Age: 3-14 years (different rates may apply).
• Guests 18 and under must be accompanied by a legal guardian.
• Port-a-cot hire available for $20 per stay (suitable for infants up to 15kg and 90cm), subject to availability—please request when booking.
Visitors
All visitors and vehicles must be registered at reception before visiting. Unregistered persons will not be accounted for in emergencies. Unregistered vehicles may be towed.
Pets
All pets must be registered at reception. Our pet policy will be provided accordingly
Parking
All vehicles must be parked in their designated spaces at all times. Each room or site includes one parking space only. Additional vehicles or trailers may need to be parked outside the Holiday Park
Privacy Statement
This statement applies to all individuals who provide personal information to Queenstown Holiday Park Creeksyde. We comply with the Privacy Act 2020.
Personal information provided will be securely stored in our database and will not be shared with third parties without your consent, unless required by law.
These apply in addition to the standard terms and supersede them in case of conflict.
• Campsites: Guests must be aged 21+ with valid photo ID (families with children excluded)
• Accommodation: Guests must be aged 25+ with valid photo ID (families with children excluded)
• Pets: Not permitted except medically certified guide dogs
• Visitors: No visitors allowed on site during this period; only registered guests are permitted
• Creeksyde enforces a strict "one-strike" policy. Failure to comply with these rules may result in ejection without refund
We accept Visa, Mastercard, Amex, and CUP.
Payment will be taken in full at the time of booking.
All cancellations/changes must be in writing to bookings@camp.co.nz with your booking reference.
• Cancellations within 72 hours of arrival: 100% charge of total booking
• Cancellations between 72 hours and 14 days: 100% of first night
• Cancellations over 14 days: $50 admin fee (accommodation) or $25 (sites)
• No-shows: 100% charge of total booking
• Amendments that reduce the booking will be treated as cancellations and an administration fee will be applicable
• Refunds will only be made to the credit card used for the original payment
• We recommend travel insurance, as cancellation policies apply regardless of travel disruptions or illness
All cancellations/changes must be in writing to bookings@camp.co.nz with your booking reference.
• Cancellations within 72 hours: 100% charge of total booking
• Cancellations 72 hours to 14 days: 50% of total booking
• Cancellations over 14 days: $50 admin fee (accommodation) or $25 (sites)
• No-shows: 100% charge of total booking
• Amendments that reduce the booking will be treated as cancellations and an administration fee will be applicable
• Refunds will only be made to the credit card used for the original payment
• We recommend travel insurance, as cancellation policies apply regardless of travel disruptions or illness
E.g. Airbnb, Booking.com, Bookit/Campermate
• As your reservation was made through a third-party booking platform, please contact their customer service directly for any amendments or cancellations to your booking.
Please contact us directly at bookings@camp.co.nz
Complaints about Queenstown Holiday Park Creeksyde should be made in writing to the Manager at office@camp.co.nz
Queenstown Holiday Park Creeksyde complaints handling process:
• Receipt of complaint will be acknowledged in writing.
• All complaints will be reviewed to ensure that we fully understand the concerns.
• We will conduct an investigation into areas of concern and keep the guest up to date with the progress.
• On completion of the investigation, we will provide the guest with a full response in writing.
If you have any questions about this complaints policy or dealings with Queenstown Holiday Park Creeksyde, please contact us.
Phone: +64 3 442 9447
Email: office@camp.co.nz
General Information
Please contact our reception team at bookings@camp.co.nz or +64 3 442 9447