About Queenstown Holiday Park & Motels Creeksyde

Environmental and Social Sustainability Policy

Queenstown Holiday Park & Motels Creeksyde is committed to promoting environmental awareness and continually improving our own environmental performance as an integral part of our business strategy. We actively encourage all guests and suppliers to do the same.

Creeksyde has been environmentally aware since inception. We offer some 85 campervan, caravan and tent sites and 23 accommodation options, ranging from a simple bedroom to a 2 bedroom Motel Apartment. The overall park area was designed with an aim to provide as pleasant, green, and relaxing an area as possible within the inner urban confines of an alpine tourist destination.

All employees have a responsibility to ensure that the aims and objectives of this policy are met.

Policy Aims:

• To maintain a safe working environment.
• To educate and instruct all employees in the environmental philosophy of the premises.
• To provide all staff with a living wage and employ locally domiciled persons wherever possible.
• To give preference to local suppliers and service providers under our Purchasing Policy.
• To adhere to fair trade principles in purchasing decisions.
• To comply with all relevant legislative requirements and aim to exceed best practice.
• To adhere to all EarthCheck benchmark and certification requirements, aiming to maintain or improve status.
• To regularly monitor use of energy and water and continually aim to reduce.
• To monitor and reduce production of waste and divert from landfill wherever possible.
• To encourage guests to think about what they buy and then to divide any waste into our recycling bins.
• To support local community groups and causes that share environmental and social philosophies.
• To submit to local authority regarding upgrades of local parks and town planning.
• To respect our guests' national differences and promote our own ethos.
• To nurture our green belt and streetscapes.
• To use environmentally friendly products whenever possible.
• To ensure all staff and suppliers are aware of our policies when sourcing products.
• To educate guests wherever possible on the benefits and responsibilities of environmental awareness.

Creeksyde plans to be involved with EarthCheck indefinitely and to use the annual process as guidance for improving results.

 

TERMS AND CONDITIONS

Check-In Policy
Guests will be required to provide valid ID, credit card Details, contact details and/or vehicle registration upon check-in.

Cancellation & Refund Policy
All cancellations and changes must be made in writing.
All bookings will be charged minimum first night, depending on the season. Peak Season or special events will be charged full booking value.
Cancellations within 72 hours of arrival will receive no refund of first night.
Cancellations received between 72 hours and 14 days of arrival will receive 50% refund of first night.
Cancellations received more than 14 days of arrival will receive 75% refund of first night.
No-shows will be charged 100% of total booking.
Changes that reduce the booking will be treated as cancellations.
Damage or excessive cleaning will be charged for. Minimum $150.
A bond of up to $500 may be required at management discretion.
Refunds will only be made to the credit card of the original transaction.

 

Christmas/ New Year’s Terms & Conditions

We look forward to welcoming you over the festive season. To allow all guests a pleasant and enjoyable stay with us, please ensure you are familiar with our special terms and conditions for the festive season. Booking and occupying accommodation / campsites at Queenstown Holiday Park & Motels Creeksyde implies acceptance of the below terms and conditions:

·         Creeksyde reserves the right to refuse any booking for any reason.

·         CAMPSITES - All guests must be aged 21 or over (and provide valid photo ID) to book and stay on campsites (this is not applicable to families with their children).

·         ACCOMMODATION - All guests must be aged 25 or over (and provide valid photo ID) to book and stay in our accommodation (this is not applicable to families with their children).

·         Payment will be taken in full at the time of booking.

·         On check, in pre-authorisation on a valid credit card of NZ$500.00 per unit may be requested. 

·         A security/behaviour bond may be required and this and the amount will be at the managers discretion. 

·         Creeksyde's Check In form must be signed – no exceptions will be made. If guests do not comply with these conditions, the booking will be cancelled, and no refund given.

·         Reasonable quietness between 10.00pm and 7am is required. Consideration must always be shown to other guests.

·         No visitors allowed on site, only registered guests who are checked in and staying with us. 

·         All motor home/camper van/ sleeping vehicles must have a current NZ electrical warrant before connecting to power points.  Awning floors must be certified environmentally friendly.

·         Open fires or charcoal BBQs are strictly prohibited. There are several gas BBQ Kitchens within the park for guest use.

·         With the exception of medically certified guide dogs, pets are not permitted over this period.

·         Check in from 2pm, check out 10am.

·         Any excess cleaning or damage to the property of the park or other guest’s property will be charged for.

·         We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking these Terms and conditions. No refund will be given, and charges will apply for any damage caused.

·         Creeksyde operates and enforces a strict "1-strike" policy over this period. Please respect our rules so we can all enjoy this festive period. 

 

 

 AGENT BOOKINGS & CANCELLATION POLICY

All Group and/or discounted rates are subjected to availability and confirmed reservations by Queenstown Holiday Park & Motels Creeksyde.

Confirmation & Payment
Final confirmation is required 2 months prior to arrival date.
Registered agents with an existing account and 3 or more past bookings will be invoiced on arrival date. All invoices must be paid by the 20th of the month following the invoice.
All new agents must prepay a non-refundable booking deposit of 50% of the total booking value at the time of booking confirmation. The balance is due 60 days prior to arrival date.

Cancellation Policy for confirmed group bookings being more than two rooms
All cancellations and changes must be made in writing.
Cancellations received within 72 hours of arrival will be charged 100% of the total booking value.
Cancellations received between 72 hours and 30 days of arrival will be charged 75% of the total booking value.
Cancellations received more than 30 days of arrival will be charged 50% of the total booking value.
No-shows will be charged 100% of the total booking value.
Changes that reduce the booking will be treated as cancellations.

 

COMPLAINTS HANDLING POLICY
It is the policy of Queenstown Holiday Park & Motels Creeksyde to address all complaints, in a professional and timely manner, to ensure that a satisfactory outcome is arrived at for all parties concerned, and that any opportunities for improving Queenstown Holiday Park & Motels Creeksyde’s services are adopted where practical as per our own commitment to continual improvement.

COMPLAINTS HANDLING PROCESS
Complaints about Queenstown Holiday Park & Motels Creeksyde should be made in writing to the General Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.

Queenstown Holiday Park & Motels Creeksyde complaints handling process:

• Receipt of complaint will be acknowledged in writing
• All complaints will be reviewed to ensure that we fully understand the concerns
• We will conduct an investigation into areas of concern and keep the guest up to date with progress
• On completion of the investigation, we will provide the guest with a full response in writing

ADDITIONAL INFORMATION
If you have any questions about this complaints policy or dealings with Queenstown Holiday Park & Motels Creeksyde, please contact us.

P. +64 3 4429447-2
E. This email address is being protected from spambots. You need JavaScript enabled to view it.
W. www.camp.co.nz